Where are your headquarters?

The Naked bean coffee roasters is located in albany, western australia. a picturesque coastal city with an abundance of beautiful beaches. our warehouse and cafe are homed together a short two minutes drive from the city center.

is your coffee freshly roasted?

Karenne, our roaster, roasts coffee almost every single day of the week. Our high turn over of coffee means all of our coffee is freshly roasted whilst allowing for adequate settling time.

do you sell organic fair trade coffee?

Yes, all of our organic coffees are fair trade with some also being RAIN FOREST alliance certified. we do not PUBLICLY advertise that our organic coffees are FAIR TRADE as fair trade australia & new ZEALAND charge an annual fee for the the use of the FAIR TRADE logo.

What postal service do you use?

All online orders are sent with Australia Post and sent the same day as ordered if the order has been received before 12pm AWST. On checkout, customers can cab select Australia post standard, or express shipping.


How long will it take to RECEIVE my order?

Standard shipping can take between 5-8 business days, and Express 1-3 business days to arrive at their destination. However, this is highly dependent on location. for a more accurate estimate please contact us today.

Do you allow returns/exchanges?

we do not allow for coffee or perishable items to be returned, unless there is a fault with the order. in this case, please contact us IMMEDIATELY. Merchandise including REUSABLE cups/brewing equipment can be exchanges, however at the buyers expense for return shipping.

do you ship internationally?

we do not currently offer INTERNATIONAL shipping on our online store. however, please contact us for INTERNATIONAL shipping requests and we will do our best to assist you.

can i purchase gift cards for your online store?

yes, GIFT CARDS are AVAILABLE to purchase under ‘shop’ iN $50, $100, or $200 amounts. please contact us directly for any other specific amounts.